ONLY FOR THE NETHERLANDS: Your satisfaction as a customer is highly important to us. Although we aim for the best quality,
if for any reason you are not content with one of our products, please let us know. We’ll try to find a solution.

Our Policy 

ONLY FOR THE NETHERLANDS: When you buy something from us, we hope you love it. However, should you change your mind (it happens to the best of us) we’ll be happy to offer you a refund within 14 days for NL-bought full-price items. Sale items can also be returned by post within 14 days. Before returning your purchase, please send an email to support@a-la.nl, so we know your parcel is on its way. The amount paid for the item will be sent to the account as mentioned on the return form. Be sure to return your items in their original condition, including labels and original package. This right of exchange or return is in any case in addition to your legal rights as a consumer, which is – of course unaffected.

Returns by post

ONLY FOR THE NETHERLANDS: Please complete the ‘return reason’ section on your delivery note, detailing each item, quantity, and why you are sending the item(s) back. Place this form in your parcel, along with your items.

Please send your goods to:
À la – Returns
Nieuwe Gracht 5A
2011 NB Haarlem

We recommend that you send your package using a secure or traceable method – such as PostNL Track & Trace and that you keep your proof of postage. Please note that our delivery charges are non-refundable, and À la is not responsible for delivery fees or lost returns. If you want to return your À la product personally to avoid shipping costs, please send an email to support@a-la.nl , so we can make an appointment.

Returning a gift

ONLY FOR THE NETHERLANDS: If you have received a gift from À la and you are not happy with it, you are more than welcome to return it to us.
If you don’t have a receipt or delivery note, please contact us personally and we’ll help right away.

Processing your refund

ONLY FOR THE NETHERLANDS: We will email you to let you know when your parcel has arrived and your refund will been processed. Most returns will process
in approximately 1-2 weeks. Your refund will be credited back to your original method of payment within these 1-2 weeks.

Please note that our delivery charges are non-refundable, and À la is not responsible for delivery fees or lost returns.


ONLY FOR THE NETHERLANDS: Should you wish to exchange an item, please contact us, return the exchangeable product and we’ll place a new order for
you – don’t worry, you won’t need to pay postage again. We can also make an appointment, so we can exchange both products.

Anything else you’d like to know?
Contact us and we’ll be happy to help.